PrimeBPO brings AI-powered call handling, real-time multilingual agent assist, and SLA-enforced performance analytics to outsourced contact center operations across Latin America and beyond.
Every module is designed for the realities of outsourced operations — multi-client tenancy, mixed-language queues, and compliance-heavy environments.
Routine inquiries handled end-to-end by AI — no human in the loop until complexity requires it. Scales instantly across seasonal peaks.
Native Spanish and Portuguese with regional dialects. Guatemala, Mexico, Colombia, Brazil, and Argentina covered out of the box.
Isolated data, separate SLA policies, and per-client reporting — all from a single deployment. No cross-contamination between clients.
Green/Amber/Red call state monitoring with automatic escalation triggers. SLA breaches are caught before they happen, not after.
No PAN/CVV storage. PHI disabled by default. Full audit trail. Agentic protective controls on all mutation paths.
Cross-client analytics, per-queue performance, agent churn indicators, and cost-per-call dashboards in one view.
30-day pilot with shadow mode. AI runs alongside your agents with zero side effects until you approve. Month 1 is 50% off.